Questions About
Buying & Selling ML Accounts

Buying an account at ZenVan Store is simple and safe: (1) Browse the account listings on the Buy ML Accounts page or use the calculator for a price estimate, (2) Pick the account that matches your preference and click “Chat CS via Telegram”, (3) Our CS team will verify stock and send the payment details (QRIS, BCA, BRI, Mandiri, BNI, GoPay, OVO, ShopeePay, DANA), (4) After the transfer, we process the account handover in 5–15 minutes. Every transaction is recorded and protected by the anti-hackback warranty.

We accept all the popular payment methods in Indonesia: QRIS (all e-wallets), bank transfer to BCA, BRI, Mandiri, BNI, plus the e-wallets GoPay, OVO, ShopeePay, and DANA. International buyers pay directly at checkout in USDT or USDC; for any other method, ask our support first at zenvan.store/cs.

ML account prices at ZenVan Store vary with current stock — from entry tier up to multi-million-rupiah sultan accounts. Per ZenVan Account Price Index (716 transactions, 5 Oct 2026), the median sale price is Rp1.15M and 59% of transactions (419 of 716 accounts) land in the Rp1–3 million range. For the cheapest account actually in stock today, check the catalogue (sort by lowest price); for a specific account, try our ML price calculator.

Yes, we have a refund policy for certain cases: (1) The account does not match the description (different skin count, different hero count, different rank from what was advertised), (2) The account is banned at handover, (3) Technical problems on ZenVan Store's side. Refunds are processed within a maximum of 24 working hours. However, a refund does not apply once the account has been logged into and its details changed by the buyer.

An account bought at ZenVan Store can be used for ranked matches and open tournaments. However, for MPL (Mobile Legends Professional League) and the M-Series World Championship, Moonton has strict regulations about pro player accounts (minimum account age, it must be your own original account, etc.). If you want to focus on the pro esports path, consult the organizer team first.

At the moment ZenVan Store only accepts full upfront payment to make sure the account transfer process is fast and safe. However, you can use the PayLater feature from our e-wallet partners (ShopeePay, OVO, GoPay), which have their own internal installment options.

ZenVan Store also operates on other marketplaces, and other local marketplaces, with a total of 17,000+ successful transactions across platforms. The main differences when buying directly on zenvan.store: (1) More competitive prices because there is no marketplace commission, (2) More responsive CS via Telegram directly, (3) Access to special features such as the account price calculator, wishlist, and the ML account market data transparency report. Pick whichever platform is most comfortable for you.

ZenVan Store was founded by Muhammad Farizi in 2020. Since 24 September 2026 it has been owned and run by a legal entity, PT ZENVAN JAYA KAYA, a single-founder limited liability company (Perseroan Perorangan) whose incorporation was approved by Indonesia's Ministry of Law (decree AHU-A125255.AH.01.30.Tahun 2026) and which is registered in the government OSS system under NIB 2709260019928 (issued 27 September 2026), with its registered address in Tenggarong, Kutai Kartanegara Regency, East Kalimantan. Muhammad Farizi is its founder and director. Public copies of the decree and NIB are shown on our About Us page; you can check the NIB yourself with the "Pencarian NIB" box at the bottom of oss.go.id. ZenVan Store is an Indonesian online shop and is not affiliated with any other company or brand named "Zenvan" abroad.

Transaction security is our top priority: (1) Every account has its full credentials verified before listing, (2) The handover process is documented (screenshot of the email change, chat record, timestamp), (3) An anti-hackback warranty for 30 days, (4) 24/7 CS via Telegram for a fast response if there is a problem. Out of 17,000+ successful transactions across all our platforms, the complaint rate is very low.

ZenVan Store's anti-hackback warranty is active for 30 days after the transaction. If your account is recovered/claimed back by the original seller within this period, we will: (1) Help with the dispute process against the seller, (2) If recovery fails, give you a full refund or an equivalent replacement account. Preventive steps we recommend: change the Moonton email immediately, change the password, enable 2FA (Google Authenticator), and avoid sharing credentials with anyone.

Mandatory checklist within the first 24 hours: (1) Log in and verify that all account data matches the description (skin count, hero count, rank), (2) Change the Moonton email to your own email (Settings → Basic Info → Account Center), (3) Change the Moonton password to a unique and strong one, (4) Enable 2FA with Google Authenticator, (5) Re-bind the account to your own phone/device, (6) Unbind from the previous seller's device if that has not been done.

Game account trading falls into a grey area of Moonton's End User License Agreement (EULA). Technically, Moonton does not permit account transfers between users, but the practice is common in the global gaming industry. The main risk is on the buyer's side: if Moonton detects a suspicious trade, they can suspend the account. To minimize the risk: (1) Buy from a trusted marketplace with a warranty, (2) Update the credentials immediately after buying, (3) Do not share the account with lots of people.

Every account that comes into ZenVan Store goes through a 5-stage verification process: (1) Confirming seller ownership (email, Moonton ID, bind history), (2) Verifying account stats (skin list, hero list, rank) against the seller's screenshots, (3) Cross-checking the market price against 716 ZenVan accounts that actually sold (ZenVan Account Price Index (716 transactions, 5 Oct 2026)), (4) Quality check on the listing photos (min. 5 photos from the buyer's side), (5) Tracking the status in our internal database before publishing.

Handover starts after payment is confirmed: (1) support verifies the incoming funds, (2) the initial credentials and binding state are checked, (3) the buyer completes the first login with support guidance, then (4) the email, password, 2FA, and bindings are secured as the account requires. Timing varies by account; service targets are published on the Transparency page and current progress is shown on the order page.

Yes, and in fact it is required. After receiving the initial credentials from us, the first step we guide you through is changing the email to your own email + changing the password + enabling 2FA. The initial credentials we give you are only a “bridge” for the handover; once the account has been logged into, everything must immediately be changed to be 100% yours.

It depends on that account's own binding state. Check the Bind row on the listing before buying. For accounts connected to Moonton, VK, Google, Facebook, or another method, support explains the recorded state and guides the transfer steps that are actually available. If the status is unclear, confirm it with support before paying.

Contact ZenVan Store support over Telegram from the order page and avoid changing details at random. Common issues include a new-device login prompt, an attached 2FA method, or mistyped credentials. Support will check the account, resend details if needed, and guide the next step; keep a screenshot of the error as evidence.

The ZenVan Store warranty covers: (1) Anti-hackback for 30 days — if the account is recovered by the original seller, we refund or replace it with an equivalent account, (2) The account being banned at handover due to pre-existing factors — full refund, (3) The account not matching the description (significantly different skins/heroes/rank) — full refund or replacement, (4) Technical error on our side — full refund. What is NOT covered: a ban caused by the buyer's own actions after handover (cheating, toxic behavior, etc.), loss of access because the buyer forgot their own password/email.

The warranty claim process is simple: (1) Chat CS via Telegram within the warranty period (30 days), (2) Send evidence of the account's condition (screenshots, chat log with the seller, video if needed), (3) Our team investigates within 24 working hours, (4) Outcome: refund, account replacement, or escalation to dispute resolution. Record all evidence from the start — screenshot of the first login, chat record with CS, payment receipt email.

The standard ZenGuard™ warranty period is 30 days from the account handover date — flat for all tiers (Standard, Premium, Premium+) with no exceptions. Tier differentiation is purely at the feature level (cashback, CS priority, account manager, VIP Telegram), not in warranty duration. The 30 days is a fixed policy, not a figure derived from a case distribution — we do not publish hackback timing statistics because we do not have enough data for that. What you can check yourself: every dispute case we have handled, with its resolution, is on our public case log page.

If you buy a ZenVan Store account via another marketplace or a global platform, that marketplace's warranty is the one that applies (usually shorter, depending on the platform's SOP). However, you can still contact our CS directly to coordinate a claim. For ZenGuard™ 30-day coverage + a direct claim flow via Telegram, buy directly at zenvan.store.

Selling an account to ZenVan Store: (1) use the calculator for an initial reference, (2) send the account specs and screenshots over Telegram, (3) the ZenVan team reviews them and makes an offer, (4) if you agree, an admin guides verification and the email/binding change, then (5) payment is sent to your bank account or e-wallet after a successful handover. Timing depends on the completeness of the specs and the binding state. Sellers are not asked for a deposit, commission, or admin fee.

The sale price depends on the account's quality. Per ZenVan Account Price Index (716 transactions, 5 Oct 2026): accounts whose listing title carries a Collector skin have a median of Rp1.2M (n=617) versus Rp800K (n=99) — a gap of about 50%, detected from the title, so that is a floor and not a census. Rank matters too: 83% of accounts that sold were Mythic. The Legend-skin premium (around 3x) and the rare collab IP averages (Attack on Titan Rp3.35 million, Ducati Rp2.99 million, Jujutsu Kaisen Rp2.58 million) come from a separate FROZEN study — 202 listings, 6 March – 7 April 2026 — whose skin fields can no longer be recomputed. Our calculator gives an instant price estimate.

We accept almost every Mobile Legends Bang Bang account – there is no minimum rank, skin count, or price. Low-rank accounts, few skins, even bare accounts still get valued. What changes is the PRICE, not whether we take it: rank (83% of the accounts we sold were Mythic), skin count (sweet spot 300–500), a clean record with no ban or report, and a clear bind status (ideally a Moonton Account). Accounts outside that profile are still accepted, just at an adjusted price and with a longer expected turnaround.

Median 17 days, from 546 ZenVan accounts with a recorded sale date (middle range 4–60 days). 46% sell within 14 days and 62% within 30 days. What speeds it up: a price in line with the market, premium skins (Legend, Collector, rare IP), quality listing photos, and a complete description.

Yes, as long as we have not sent the payment — just tell CS, at no cost. Once the money has landed in your account and the account has been handed over, the sale is complete and the account belongs to ZenVan.