Contact Us

ZenVan Store is run by a small team in Indonesia. Every question — before or after a purchase — comes through the channels below.

24/7 support on Telegram

The fastest channel. Used for pre-purchase questions, account handover, and warranty claims.

For anything that should be in writing: partnerships, billing, and personal-data requests.

Announcement channel for newly listed accounts.

Same as the Telegram channel — announcements, not a support channel.

The store's official profile. Not a transaction channel — purchases and warranty claims still go through the primary support channel.

Legal entity

Legal entity: PT ZENVAN JAYA KAYA — Indonesian single-founder limited liability company (Perseroan Perorangan)
Certificate of Incorporation (Ministry of Law decree): AHU-A125255.AH.01.30.Tahun 2026
Business Registration Number (NIB): 2709260019928
Corporate Taxpayer ID (NPWP): 1000 0000 1123 6556
Director: Muhammad Farizi
Registered address: Jl. Jaya Mangku, Loa Tebu, Tenggarong, Kutai Kartanegara Regency, East Kalimantan 75511, Indonesia
Consumer complaints (Ministry of Trade): Directorate of Consumer Empowerment, Directorate General of Consumer Protection and Trade Compliance (PKTN), Ministry of Trade — WhatsApp 0853-1111-1010

Full registry details (classification, issuer, issue date) are on the About Us page.

Payment and handover status can be checked yourself with the order number.

The questions we get most often are already answered there.

Every account is verified and covered by the 30-day ZenGuard™ warranty.